Organizational Culture
A home health agency’s organizational culture or “personality” is important to the quality of care it delivers, and this is especially true when quality improvement initiatives are being implemented. Organizational culture “is comprised of the assumptions, values, norms and tangible signs (artifacts) of organization members and their behaviors1.”
Masspro will work with a select group of home health agencies statewide to evaluate and strengthen organizational culture specifically as it relates to quality improvement. Participating agencies will complete a culture survey and, based on their results, select one aspect of their organization’s culture for improvement.
Masspro will utilize its clinical, technical, and process improvement expertise to help home health agencies develop and implement a Plan of Action that leads to the achievement of maximum results.
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