Information for Consumers and Families
Medicare Beneficiaries
For over 20 years, Masspro has been the Medicare Quality Improvement Organization (QIO) for Massachusetts. Our job is to improve the quality of health care provided to Medicare beneficiaries and to teach them about the rights and protections of the Medicare program. We also work with beneficiaries and their families when they feel services have ended too soon or when they have a complaint about care they have received. We offer a helpline, 1-800-252-5533, where beneficiaries can begin the appeals process, report a quality of care complaint, or get help finding other helpful resources.
MassHealth Members and Applicants
To ensure that MassHealth members and applicants can easily locate the information they need, Masspro is pleased to provide the following telephone numbers and Web links:
MassHealth Customer Service Center- for member questions and concerns
(P) 1-800-841-2900
(TTY) 1-800-497-4648 (for persons with partial or total hearing loss)
MassHealth Enrollment Center- for questions regarding MassHealth eligibility
(P) 1-888-665-9993
(TTY) 1-888-665-9997 (for persons with partial or total hearing loss)
Find more health care information by clicking here.
Consumer Feedback
If you have a comment, complaint, compliment or request for Masspro, please complete a Consumer Feedback Form or dial the operator at 781-890-0011 during normal business hours (8:00 am-5:00 pm, Monday-Friday).
For medical emergencies, please dial 911.
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