masshealth
Since 1993, Masspro has been under contract with the Office of Medicaid (formerly the Massachusetts Division of Medical Assistance) to conduct utilization management reviews for acute and chronic disease/rehabilitation hospitals, quality improvement projects, and professional case review.
MassHealth Members and Applicants
To ensure that MassHealth members and applicants can easily locate the information they need, Masspro is pleased to provide the following telephone numbers and Web links:
MassHealth Customer Service Center- for member questions and concerns
(P) 1-800-841-2900
(TTY) 1-800-497-4648 (for persons with partial or total hearing loss)
MassHealth Enrollment Center- for questions regarding MassHealth eligibility
(P) 1-888-665-9993
(TTY) 1-888-665-9997 (for persons with partial or total hearing loss)
Find more health care information by clicking here.
Consumer Feedback
If you have a comment, complaint, compliment or request for Masspro, please complete a Consumer Feedback Form or dial the operator at 781-890-0011 during normal business hours (8:00 am-5:00 pm, Monday-Friday).
For medical emergencies, please dial 911.
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