medicare
Under contract with the Centers for Medicare & Medicaid Services (CMS), Masspro is responsible for case review related to both beneficiaries and providers. Reviews associated with beneficiary protection typically include appeals and quality of care complaints, while provider reviews focus on documentation and coding.
Consumer Feedback
If you have a comment, complaint, compliment or request for Masspro, please complete a Consumer Feedback Form or dial the operator at 781-890-0011 during normal business hours (8:00 am-5:00 pm, Monday-Friday).
For medical emergencies, please dial 911.
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