Company Overview

Masspro is one of the leading performance improvement organizations in the United States, dedicated to advancing healthcare quality.  Founded by the Massachusetts Medical Society, which publishes the New England Journal of Medicine, Masspro transforms healthcare through developing and disseminating innovative solutions across all sectors of the healthcare delivery system. 

Masspro’s performance improvement expertise combined with our unique ability to work across the full continuum of patients, providers, purchasers, and payers, enables us to help transform the care delivery system as a whole, not just its individual components. 

Our History and Experience

For over 20 years, Masspro has been an independent, objective voice for improving patient care in Massachusetts, and we continue to serve as a facilitator, leader, and key participant in performance improvement.  Our projects are collaborative efforts with healthcare providers, the Centers for Medicare and Medicaid Services (CMS), the Massachusetts Office of Medicaid, employer groups, physician practices, health plans, specialty societies, advocacy groups, and beneficiaries.  Masspro serves as the Federal subcontractor for the Quality Improvement Organization program within Massachusetts.

Masspro positively impacts our customers’ clinical, operational, and financial performance by prioritizing their needs and interests and providing expertise in system and process redesign, the application of information technology, data analysis and utilization, as well as intervention development, implementation, and evaluation.   

Expertise is a combination of knowledge and real world experience.  At Masspro, our insights come from having both.  We have developed and maintain a highly skilled and expert team composed of our physicians, nurses, PhDs, biostaticians, technology professionals, change agents, case reviewers, researchers, certified medical coding experts and educators.

An important aspect of the health care delivery system is the responsibility to contain health care costs while assuring that the quality of care is not compromised.  Masspro has over 20 years of proven experience and recognition in medical necessity and quality of care determinations.  We are adept at collecting, analyzing and disseminating medical information, enjoy a well-established relationship with the provider community, and have a demonstrated quality control process.

Going Forward

In the future, Masspro will continue to serve its clients by providing market-leading solutions that transform patient care and lead to a stronger, more efficient health care system.

Business Hours

Masspro’s normal business hours are 8:00 am-5:00 pm, Monday-Friday.

Consumer Feedback

If you have a comment, complaint, compliment or request for Masspro, please complete a Consumer Feedback Form or dial the operator at 781-890-0011 during normal business hours (8:00 am-5:00 pm, Monday-Friday).

For medical emergencies, please dial 911.